SUPERVISORY SKILLS BUILDING

In today's competitive work environment communication between supervisors and employees is an essential first step toward having a successful operation. These classes take the mystery out of effective leadership.

You may contract for one, two or all five of the classes.  You may also add, change or delete classes depending on their particular needs.  All programs are conducted at your locations.

Enhancing Your Communications Skills

• Role of Supervisor
  
  
• Importance of Communication as a Supervisor
  
  
• Communication Styles & Effectiveness
  
  
• Functions of Management
  
  
• Business Writing
  
  

Employment Interviewing and the Law

• Laws impacting the Employment relationship
  
  
• Interviewing Techniques
  
  
• Hiring “The Right” People the first time
  
  
• Assessing skills required for the job
  
  
• Recruiting and Reference Checking
  
  

Performance Management

• A process not an Event
  
  
• Motivation Theory in the Workplace
  
  
• Setting and Measuring Objectives and Standards
  
  
• Preparing and Conducting Performance Review
  
  
• Employee Behavior Model
  
  
• Developing Strategies for Improved Performance
  
  
• Coaching and Counseling
  
  

Employee Relations & Discipline

• Developing positive Employee Relations
  
  
• Identifying and Solving Behavior Problems
  
  
• Effective Disciplinary Practices
  
  
• Effective Conflict Resolution / Negotiation Styles
  
  
• Coaching & Counseling
  
  

Delegation, Decision-Making and Time Management

• How to empower yourself and your staff with appropriate Delegation and effective Time Management
  
  

• The art of Decision-Making and Building Workplace Teams